Case Study: The Broadmoor increases outbound revenue with Revinate Reservation Sales

How The Broadmoor uses Reservation Sales to increase outbound revenue

The Broadmoor, a 700-room luxury resort in Colorado Springs, was struggling to coach its 15 reservation agents and grow outbound revenue because managers had limited visibility into call recordings and sales performance. Before using Revinate Reservation Sales, the team spent too much time searching for useful coaching moments, and agents lacked clear feedback on how to improve bookings.

Revinate implemented Reservation Sales to make call coaching, tracking, and reporting easier for The Broadmoor. With better access to recordings, real-time dashboards, and conversion reports, the resort improved agent training and exceeded revenue goals, resulting in 422 outbound bookings in one year, a 98% year-over-year increase in outbound revenue, and 26X ROI in 12 months.

The Broadmoor

Sarah Stephens

Reservations Manager