Case Study: Casa de Campo achieves personalized guest engagement and stronger direct bookings with Revinate

How Revinate helped Casa De Campo Resort & Villas delight an incredibly diverse group of guests

Casa de Campo Resort & Villas, a sprawling luxury destination in the Dominican Republic, needed a better way to understand and personalize communications for a highly diverse guest base. Before Revinate, teams lacked shared guest data, which made it difficult for Reservations and Marketing to identify returning visitors, avoid duplicate outreach, and tailor messages across phone, email, and direct booking channels.

Revinate implemented Reservation Sales, Revinate Marketing, and Shopping Cart Abandonment to connect guest data in real time and support more personalized, coordinated outreach. The results included 72% more bookings, 70% more email sends, and nearly $1.75 million in revenue from lifecycle emails alone, helping Casa de Campo drive conversion, improve guest engagement, and stay top of mind even through major travel disruptions.

Casa de Campo

Gitti Hernandez

Ecommerce Manager