Case Study: Ojai Valley Inn achieves higher conversions and profitability with Revinate

How Revinate drove profitability and conversions for Ojai Valley Inn

Ojai Valley Inn, a historic luxury resort in Ojai, California, needed better access to meaningful data to improve staffing, reduce missed calls, and increase conversions. Before working with Revinate, its sales, marketing, and reservations teams operated in silos, making it difficult to connect email campaigns to inbound interest or measure ROI on marketing efforts.

Revinate implemented Revinate Marketing, Reservation Sales, and RezForce to unify the teams, improve call handling, and power more targeted campaigns and better staffing decisions. As a result, Ojai Valley Inn achieved open rates above 50%, a 2.3% click-through rate, about 300 room nights per campaign, a 16% increase in call conversion rates, and a 23% increase in average stay value.

Ojai Valley Inn

Miranda Cubillas

Director of Reservations and Recreation