Case Study: Paradise Point Resort & Spa drives $1.3M in direct revenue with Revinate

How Paradise Point Resort & Spa drives direct bookings with Revinate

Paradise Point Resort & Spa, a luxury San Diego resort, needed a better way to compete with OTA bookings and operationalize direct sales for its Reservation Sales team. Before using Revinate, the team had limited visibility into callers, guest history, and booking drop-offs, making it difficult to follow up on leads and measure performance.

Revinate gave Paradise Point a structured direct-booking solution through Reservation Sales, Shopping Cart Abandonment, chat, and RezForce support for overflow and after-hours calls. With Revinate, the resort hit monthly goals more consistently and in 2022 generated $1.3M in outbound revenue, $208K from Shopping Cart Abandonment, and over $1M in revenue from bookings captured after RezForce handoffs.

Paradise Point

Josh Connaughy

Reservation Sales Manager