Case Study: Ligula Hospitality Group improves post-stay survey completion with Revinate

How Ligula Streamlined The Post-Stay Survey Process With Revinate

Ligula Hospitality Group, a hotel and restaurant parent company with 40 properties, needed a better way to capture and manage growing volumes of guest feedback. Before working with Revinate Guest Feedback, each hotel handled reviews and surveys on its own, leaving teams overwhelmed, without centralized reporting, and often unable to respond consistently to guest comments.

Revinate implemented tools that helped Ligula manage reviews and surveys more efficiently across all hotels, while also giving headquarters better visibility into performance and guest sentiment. With guidance from the Revinate customer success team, Ligula refined its survey setup and saw measurable gains in just one month: survey completion rates rose from 15% to 17% on average, and click-through rates increased by 7%.

Ligula Hospitality Group

Sarah Koerffer Seward

Marketing Coordinator