Case Study: EOS Hospitality achieves $35M in direct revenue with Revinate

How EOS Hospitality drove $35 million in direct revenue with Revinate

EOS Hospitality, a Manhattan-based hospitality management company, needed a better way to drive direct revenue across its 40+ hotels as guest data was scattered across multiple systems, making personalization and cross-channel marketing difficult. Rising operating costs, privacy changes, and the risk of a slowdown made it even more important for EOS Hospitality to find a more efficient approach, and it turned to Revinate.

Revinate helped EOS Hospitality centralize and clean guest data in its Guest Data Platform and automate omni-channel marketing across email, web, text, voice, and paid social. With tools like Revinate Marketing, Reservation Sales, and Guest Feedback, EOS Hospitality improved conversions, captured abandoned bookings, and streamlined surveys, generating more than $35 million in direct revenue since 2021, including $2.1 million in direct bookings from Reservation Sales in under a year and an average of $32,000 in direct revenue per campaign.

EOS Hospitality

Michael Givens

Vice President, Digital Marketing & eCommerce