Case Study: Evermore Resort cuts call abandonment by 92% with Revinate

Evermore Resort cuts call abandonment by 92% with Revinate

Evermore Resort, a new luxury vacation destination near Walt Disney World, faced the challenge of building its guest experience and reservations operations entirely from the ground up. With no legacy systems, they needed a partner to help them deliver personalized, white-glove service at scale from day one. They chose to partner with Revinate and implemented its Reservation Sales product to meet this complex challenge.

Using Revinate's reporting and analytics, Evermore was able to scale its call center operations with confidence, growing its team by 467% to meet demand. This data-driven approach led to a 92% reduction in call abandonment. Furthermore, Revinate's tools for agent coaching and outbound lead tracking empowered the team to generate significant revenue, with outbound bookings accounting for 36% of total revenue in a single month.

Evermore Resort