Case Study: Crown & Champa Resorts achieves multiple Travelers' Choice awards and a top-10 TripAdvisor ranking with Revinate

Crown & Champa Resorts Wins Multiple Travelers’ Choice Awards With Revinate

Crown & Champa Resorts faced the challenge of rapidly raising the profile of its new five-star Hurawalhi Island Resort in the Maldives, which opened less than three years ago and initially ranked 148 on TripAdvisor. The group's goal was to break into the Top 100 by improving guest feedback and online reputation across its nine-property portfolio.

By deploying Revinate Reputation and Surveys to centralize reviews, route feedback to the right managers, and generate actionable reports, the team was able to respond quickly and drive service improvements. The effort paid off: Hurawalhi earned three 2019 Travelers' Choice Awards from TripAdvisor — including #9 hotel in the Maldives, #4 for Romance in the Maldives, and #10 for Romance in Asia.

Crown & Champa Resorts

Thulana Fernando

Group E-Commerce Manager