Case Study: Belmont Hotel Manila achieves 18M Php in direct bookings with Revinate

Belmont Hotel Manila’s secret to direct booking success

Belmont Hotel Manila, a 4-star hotel in Manila and part of Megaworld Hotels & Resorts, needed a better way to market to past guests and keep up with digital transformation goals. Before using Revinate, the team relied on manual list exports from the PMS and generic email sends, which made personalization difficult and limited engagement. They had also previously faced similar challenges with guest feedback collection and response.

Revinate implemented Revinate Marketing and Revinate Guest Feedback to centralize guest data, segment audiences, personalize communications, and automate post-stay survey requests. As a result, Belmont Hotel Manila drove more than 293 room nights from a campaign with a 31% average open rate, and direct bookings have surpassed 18M Php, including close to 8M Php in the current year alone.

Belmont Hotel Manila

Jayme Cuarentas

Digital Marketing Officer