Case Study: Auberge Collection drives $15.7M in direct revenue with Revinate

Auberge Collection drives $15.7M in direct revenue with Revinate

Auberge Collection, a luxury hotel and resort portfolio, faced challenges in converting high demand into bookings due to a lack of structure around email inquiries and gaps in call performance. Their process for tracking and responding to inbound emails from travel agents and prospective guests was inconsistent, leading to missed opportunities. Additionally, high call abandonment rates and varying outbound efforts from agents highlighted a need for greater visibility and accountability. To address this, they turned to Revinate and its Reservation Sales product.

Revinate implemented a solution that transformed the Auberge team's approach. For email, they used the Revinate Reservation Sales Action Center to log every inquiry as a trackable lead and assigned a dedicated agent, which achieved a nearly 75% conversion rate. For calls, data analysis from Revinate helped identify and shorten transfer times, cutting the abandonment rate by 50%. Overall, this data-driven process, which also optimized outbound efforts, drove $15.7 million in direct revenue through voice and email channels.

Auberge Collection