Case Study: Aston Kuta Hotel & Residence achieves faster, comprehensive online reputation monitoring with Revinate

Aston Kuta Hotel & Residence - Customer Case Study

Aston Kuta Hotel & Residence is a four-star hotel and condo in Bali with more than 200 rooms and extensive meeting space, attracting both business and leisure travelers thanks to its proximity to Ngurah Rai International Airport and Kuta Beach. The property’s varied guest profiles made it difficult for the team to track and act on customer feedback across multiple social and review platforms.

The hotel implemented Revinate to centralize reputation monitoring, reducing the time spent checking social media and review sites by more than half while ensuring they captured every mention. This efficiency gain gave the marketing and corporate teams confidence in their online reputation management and freed them to focus on core marketing and e-commerce tasks.

Aston Kuta Hotel & Residence

Icha Annisa

Marketing Communications Officer