Case Study: Aqua-Aston Hospitality achieves 46% more positive reviews with Revinate

Aqua-Aston drives 46% more positive reviews with Revinate

Aqua‑Aston Hospitality, a multi‑property operator, needed a reliable way to measure the impact of its newly launched Guest Service Culture Program and to consolidate guest feedback across four brands. The team wanted actionable, benchmarkable data (rather than a “cookie‑cutter” approach) and to preserve historical survey results when moving off their previous vendor.

They implemented Revinate Reputation and Revinate Surveys, importing prior Market Metrix data to keep continuity, track guest sentiments by property/brand/competitor, and benchmark progress. As a result, overall positive reviews rose 46%, review ratings climbed from 3.85 (2015) to roughly 4.0 in subsequent years, and service scores improved by 9%, reflecting consistent gains in guest satisfaction.

Aqua-Aston

Lyn Aoki

Senior Director of Guest Services & Brand Standards, Corporate