Case Study: RE/MAX First Choice automates inbound lead capture and speeds conversions with Revenue.io

RE/MAX Uses ringDNA to Automate Inbound Sales

RE/MAX, a global real estate franchise network with more than 90,000 sales associates, faced a major inbound-lead problem: calls to property listings often rang to a general office or voicemail and required agents to manually enter lead details into Salesforce. This slow, fragmented process caused high-value leads to slip through the cracks and undermined efforts to capture 100% of inbound phone leads, respond quickly to priority prospects, and invest smarter in marketing.

RE/MAX deployed ringDNA’s Intelligent Dialer, Call Tracking, and Call Routing to route callers via IVR to the best agent, automatically log call data in Salesforce, and give agents a complete history of buyer activity. The solution sped up follow-up and automatic lead qualification, saved agents hours each week, revealed which marketing sources drove the best calls, and resulted in more leads, more home sales, and better data for marketing decisions.

RE/MAX First Choice

Tony Banks

Broker/Owner