Case Study: Promenade saves sales time and improves customer handoffs with Revenue.io

Promenade cuts handoff notes from 10 minutes to under 1 minute with Revenue.io

Promenade, a digital commerce platform for local and specialty retailers, faced a challenge with its sales team spending excessive administrative time on writing inconsistent handoff notes for the implementation team. This manual process created friction and pulled reps away from selling. To solve this, they turned to the vendor Revenue.io and its Revenue AI product to automate and standardize this critical step.

By implementing Revenue.io's AI-powered solution, Promenade's sales team automated the creation of structured handoff notes. This reduced the time spent per note from over 10 minutes to under one minute, saving each rep up to six hours per month. The results included a significant increase in note completion rates, a more seamless customer experience, and fewer escalations requiring sales re-engagement, ultimately leading to a cleaner and more efficient handoff process.

Promenade