Case Study: Mynd achieves scalable quality assurance with Revenue.io

Mynd Scales Quality Assurance with Revenue.io

Mynd, a company conducting thousands of outbound calls each month to investors and prospects, needed a more agile telephony and IVR system to route calls to the right specialists and scale quality assurance. Its legacy setup made routing changes slow and tedious, and without conversation intelligence it was hard to know which calls to review. Mynd turned to Revenue.io, using RingDNA and Conversation AI.

Revenue.io helped Mynd quickly modernize call routing, automate rep workflows, and give managers CRM dashboards for data-driven decisions. With Conversation AI, Mynd built a QA team that could review, score, and annotate hundreds of calls per month, while admins could update routing rules in minutes instead of after-hours coding. Revenue.io also delivered same-day support most of the time, helping Mynd operate more efficiently and scale call quality review.

Mynd

Dionisio Reggiani

Director of Sales Operations