Case Study: KeepTruckin achieves faster case resolution and smarter customer support with Revenue.io

KeepTruckin Uses RingDNA to Revolutionize Business Transportation

KeepTruckin, a Google Ventures–backed San Francisco company, builds the leading electronic logbook app and DOT/FMSCA‑approved ELD to help drivers and fleets comply with regulations and improve efficiency. As the business scaled, KeepTruckin needed better inbound call routing, automatic logging of customer data into Salesforce, smarter call-driven conversations, and faster training for new support reps.

They implemented RingDNA’s Salesforce‑native suite — Intelligent Dialer, Call Queues, Call Tracking, Intelligent Call Routing/IVR and Coaching — to route callers to the best available agents and capture call data automatically. The result was faster rep training and case resolution, smarter, data‑driven conversations, flawless Salesforce logging, optimized agent utilization, and stronger customer support that reinforced KeepTruckin’s trusted brand and app ratings.

KeepTruckin

Obaid Khan

Co-Founder