Case Study: WorkWave achieves faster lead response and routing with Revenue.io

How WorkWave Saw a Surge in Speed to Lead with ringDNA

WorkWave, a provider of cloud-based field service and fleet management solutions, was struggling with slow lead response times due to inefficient routing and unreliable data across multiple fragmented systems. Their existing tools were disconnected from Salesforce, causing low productivity and requiring extensive manual work. To address these challenges, they turned to Revenue.io (formerly ringDNA) for a solution.

By implementing Revenue.io's Intelligent Dialer, Intelligent Routing, and Hot Leads, WorkWave achieved a rigorous sub-five-minute lead response service level agreement. The solution provided management with real-time performance analytics and dashboards directly in Salesforce, increasing visibility into key metrics. This dramatically improved their speed to lead, connect rates, and overall conversion efficiency.

WorkWave

Bonnie Worthington

Salesforce Team Manager