Case Study: ChowNow achieves faster rep ramp time and scalable sales coaching with Revenue.io

How ChowNow scaled sales coaching and achieved faster rep ramp time as their SDR team doubled using ringDNA

ChowNow, a Los Angeles–based company founded in 2012 that builds custom online ordering systems and white‑label restaurant apps, faced growing pains as its SDR team doubled. Reps were manually dialing, the tech stack was fragmented, managers needed a way to scale coaching and ramp new hires quickly, and the business required better tracking of marketing campaign ROI.

ChowNow implemented ringDNA’s Intelligent Dialer and ConversationAI to enable click‑to‑dial, automated Salesforce capture, live call listening, call flagging, and searchable best‑practice libraries with annotated transcriptions. The tools boosted rep productivity, standardized coaching and onboarding, and produced dramatically faster SDR ramp times; ChowNow is now expanding adoption and preparing to use the ConversationAI mobile app for on‑the‑go coaching.

ChowNow

Stephanie Sullivan

Director of Growth Operations