Case Study: FreshBooks achieves faster onboarding, 3x outbound call volume and doubled call pickup rates with Revenue.io

Freshbooks Uses Revenue to Improve Productivity and Connect with More Customers

FreshBooks, a leading cloud-based accounting solution serving millions of small business customers worldwide, needed a faster way to get sales reps up and running, boost the number and quality of daily sales conversations, and give managers real-time transparency into rep activities and outcomes.

They implemented ringDNA’s Intelligent Dialer for Salesforce, Local Presence and Call Metrics, enabling instant rep onboarding with no custom Salesforce implementation. As a result, outbound calls per rep jumped from 30–40 to 90–100 per day, call pickup rates rose from 11% to 21%, the company expanded Local Presence to the UK and Australia, and leadership called ringDNA their best sales productivity investment that year.

FreshBooks

Scott Clugston

Director Sales