Case Study: Help Scout achieves more engaged, honest retrospectives with Retrium

Help Scout gets 100% participation in retrospectives with Retrium

Help Scout, a company providing helpdesk and knowledge base software, faced a challenge in gathering honest and unfiltered feedback from its fully distributed team of 25 engineers. Their previous method of using a Trello board for retrospectives led to distractions and groupthink, preventing the introspection needed for successful meetings. They turned to the Retrium platform to find a better solution.

Retrium implemented its staged retrospective approach, which includes a dedicated, quiet feedback period where comments are blurred to prevent distraction. This allowed everyone at Help Scout to contribute creatively and ensured consistent participation. The solution provided clear, unfiltered feedback, efficiently uncovered how team members truly felt, and generated better ideas for moving forward. Chris Brookins, VP of Engineering, highly recommends Retrium for any team, noting it was easy to adopt and is the best way to get feedback from everyone.

Help Scout