Case Study: Snowflake automates user access reviews with Retool

How Snowflake automated user access reviews with Retool

Snowflake, the cloud-based data platform, was struggling to manage quarterly user access reviews as the company rapidly scaled from 400 to 4,000 employees. Its security and compliance teams were relying on spreadsheets, tickets, and dozens of siloed systems, which made the process slow, error-prone, and difficult to audit.

Using Retool, Snowflake built internal apps for a Security & Compliance Portal and a Manager Portal to unify access reviews, automate workflows, and connect with tools like Snowflake, Jira, ServiceNow, Slack, Okta, Active Directory, and GitHub. Retool helped Snowflake reduce manual revocations by up to 90%, eliminate roughly 300 Jira tickets per quarter, cut hours spent on user reviews by 65%, and reduce total time to close reviews by 30%, while improving audit readiness and trust.

Snowflake

Falguni Sonawala

Manager on the Security Governance Risk & Compliance Team