Case Study: U.S. Home Delivery Food Service Company boosts sales and cuts training costs with ResultsCX Agent AI

Rapid Ramp Strategy and Agent AI Combine to Cut Costs and Boost Sales

ResultsCX helped a U.S. home delivery food service company respond to a sudden pandemic-driven surge in demand. As customer call volume jumped 300% in mid-March 2020, the client needed to quickly expand support capacity while maintaining service quality and preserving sales opportunities.

ResultsCX implemented an accelerated hiring and onboarding plan, then integrated its SupportPredict AI agent tools and Bots into sales training and production. The approach cut new-hire training time by 80%, saved $96,000 in training costs, increased call handling capacity by 200%, reduced average handle time by 12%, raised average cart value by 7%, and drove a 16% increase in sales.