Case Study: Black Bear Diner achieves centralized operations and significant time and cost savings with Restaurant365

Black Bear Diner - Customer Case Study

Black Bear Diner, a 50+ unit casual‑dining chain, struggled with fragmented, store‑level reporting and outdated communication methods—managers spent hours emailing or faxing schedules, updates and recipes and lacked a centralized place to analyze sales, labor and menu data. Searching for a cloud‑based business intelligence platform, Black Bear selected Restaurant365 (Ctuit/Compeat) to replace their disparate tools and streamline corporate, franchisee and store‑level workflows.

Restaurant365 implemented the Compeat analytical platform and Manager Log as a single point for reporting, dashboards, exports and shift communications, replacing manual Excel worksheets and paper logs. The result was faster, centralized analysis and company‑wide messaging, improved cross‑location consistency, and freed managers to spend more time on the floor; the solution is used daily (even hourly) across the chain and delivered measurable operational efficiencies for the 50+ restaurant system.

Black Bear Diner

Bob Simpson

Director of Training