Case Study: Tim Hortons franchisees cut maintenance management time by 50% with ResQ

Tim Hortons Franchisees Reduced Time Spent on Managing Maintenance by 50% Using ResQ

Tim Hortons franchisees Rohit and Shalini Chauhan, who operate 16 locations, faced significant challenges in managing repair and maintenance across their growing business. They needed a centralized system to handle multiple vendors and work orders, and a tool that gave their store managers the ability to submit requests while the owners maintained control and oversight. They turned to vendor ResQ for its facility management solution.

By implementing ResQ, the franchisees centralized all repair jobs, vendor management, and invoice tracking into a single platform. The solution provided by ResQ delivered substantial results, including a 50% reduction in time spent managing maintenance and a 20% cost savings. It also led to a quicker repair turnaround, significantly decreasing restaurant downtime and allowing the owners to focus on other business areas.

Tim Hortons

Shalini Chauhan

Tim Hortons