Case Study: The Keg achieves faster R&M decision-making and cost savings with ResQ

The Keg uses ResQ to inform decision making and save money across all 43 locations

The Keg, a steakhouse chain with 43 corporate locations across Canada and the US, was spending too much time managing day-to-day repair and maintenance issues across its restaurants. The facilities team needed a better way to handle work orders, coordinate vendors, and reduce the manual back-and-forth that pulled them away from strategic initiatives and revenue-driving projects. ResQ provided the managed repair and maintenance platform The Keg was looking for.

With ResQ, The Keg gave restaurant staff the ability to create and close work orders directly while giving facilities, operations, finance, and leadership shared visibility in one portal. The result was faster decisions, reduced miscommunication, and better cost control, including choosing repairs vs. replacements and getting multiple quotes. The Keg reported seeing savings within the first three months at each restaurant, and said the value of ResQ was clear within six months through both time savings and dollar-for-dollar savings across the business.

The Keg

Greg DuBois

Facilities and Sustainability Manager