Case Study: Kerbey Lane Cafe streamlines maintenance operations with ResQ

Kerbey Lane - Customer Case Study

Kerbey Lane Cafe, a 10-location Austin restaurant group, was struggling to manage repair and maintenance across both internal technicians and external vendors. Before using ResQ, their team relied on ad hoc vendor relationships, lots of phone calls, and constant follow-ups to track work orders, while preventative maintenance schedules were hard to coordinate across stores and asset types.

With ResQ, Kerbey Lane centralized internal and external work orders in one user-friendly platform, making it easy to reassign jobs, track status, and manage vendor relationships without phone tag. ResQ also gave the team a single preventative maintenance calendar and a reliable way to find vetted vendors as they expanded into new markets, helping reduce reactive downtime and giving them confidence they can open locations in any state with support from ResQ.

Kerbey Lane

Philip Baucus

VP of Operations and Director of Facilities