Case Study: Parker Hospitality achieves strategic margin growth with ResQ

How Parker Hospitality Group is using ResQ to make strategic decisions

Parker Hospitality, a Chicago-based hospitality group behind concepts like The Hampton Social, Nisos, and The Bassment, wanted a better way to manage repairs and maintenance as it expanded. Like many restaurant operators, the team saw R&M as an operational afterthought, but it had real effects on margins, productivity, morale, and communication across locations.

With ResQ, Parker Hospitality gained a 360-degree, real-time view of equipment repairs and facility maintenance across its portfolio. ResQ helped the team reduce wasted time, improve visibility for employees and management, and use repair history to make smarter equipment purchasing decisions, supporting stronger margins and better financial planning as the brand grows.

Parker Hospitality

Nick Sorise

Director of Growth & Development