Case Study: Hai Hospitality elevates operational efficiency with ResQ

How Hai Hospitality Elevated Operational Efficiency with ResQ

Hai Hospitality, an award-winning restaurant group, was struggling with inefficient work order management and vendor communications across its locations. Before ResQ, its team used a “put in a work order and forget it” process that led to missed issues, extra follow-up, and wasted time that could have been spent on guest experience and operations.

ResQ implemented a more comprehensive facility management workflow for Hai Hospitality, including a full inventory of facilities, QR code integration, mobile alerts, and management training. With ResQ, Hai Hospitality streamlined work orders and vendor coordination, improved invoice handling and communication, and freed up staff to focus on other priorities—helping the restaurant group operate more efficiently and feel more like a large, scalable hospitality brand.

Hai Hospitality

Terry Ubl

Director of Facilities Management