Case Study: Dante NYC streamlines repairs and avoids downtime with ResQ

How Dante, a World Top 50 Bar, streamlines operations & avoids equipment downtime

Dante NYC, the legendary New York cafe and bar group, needed a better way to manage repairs, maintenance, labor, and vendor payments across two busy locations without a dedicated operations team. As the business grew from one location to two, equipment upkeep and invoice tracking became increasingly hard to organize, and the team wanted a partner—not just software—to help bring structure to their R&M process. ResQ provided the repairs and maintenance platform and service support they were looking for.

With ResQ, Dante NYC centralized service requests, warranty and service history, approvals, and vendor payments in one system, while also relying on ResQ’s team to source and manage the right service professionals. The result was less stress for staff and management, better documentation and month-end reconciliation, and more confidence in equipment upkeep and costs. Dante specifically noted that repairs and maintenance accounted for about 10% of the budget, and ResQ helped them avoid the time and labor costs of handling it themselves without locking them into a 12-month contract.

Dante NYC

Robert Aldridge

Director of Finance