Case Study: H&H Bagels streamlines repairs, maintenance, and expansion with ResQ

H&H Bagels scales to 50 locations with ResQ

H&H Bagels, a 50-year-old brand reinventing its operations for expansion, faced significant challenges managing repairs and maintenance across its eight locations. Their inefficient, reactive processes led to elongated repair times, a lack of preventive maintenance, and difficulty managing vendor performance and costs. This created a major obstacle to their ambitious growth plans.

ResQ provided a solution that streamlined the entire repair process and introduced a proactive, data-driven approach to maintenance. The platform saved H&H Bagels considerable time on vendor sourcing and ticket management, enabling them to implement a comprehensive preventive maintenance schedule. Using data from ResQ, they identified equipment misuse and created effective SOPs, which improved budget forecasting. The results were so transformative that H&H Bagels now requires all its new franchisees to use the ResQ platform to ensure efficient and scalable operations.

H&H Bagels