Case Study: Large Regional Nonprofit Health Insurance Provider cuts RFI draft time from days to hours with Responsive

Reducing RFX response time for a health insurance company from days to hours

Large Regional Nonprofit Health Insurance Provider struggled with slow, siloed RFP response management and an outdated system that was widely disliked. Teams could not share content easily, version control was weak, and sales, SMEs, and the proposal team had little visibility into one another’s work.

The company implemented Responsive to automate RFP and RFI response, improve content management, and support collaboration through features like the Content Library, tracking, reporting, and Salesforce integration. As a result, first drafts of RFIs that had taken up to five days were completed in just a few hours, including an 817-question RFI, and the company reported a 160% reduction in RFX completion time.