Case Study: Jumio increases RFP win rate by 20% and doubles response volume with Responsive

Jumio increases RFP win rate by 20% and doubles response volume without adding headcount

Jumio, a software and SaaS company based in Sunnyvale, CA, handled up to 350 questionnaires a year as RFPs, RFIs, DDQs, and GDPR and security questionnaires became central to sales. With questionnaire volume growing 40% and the salesforce growing 30%, the bid management team needed a way to manage content, improve collaboration, and keep up without adding headcount.

Jumio implemented Responsive and used its Response Projects and Content Library as a single source of truth with automated review workflows and Salesforce integration. Responsive helped Jumio more than double weekly RFP capacity from 5-6 to 11-14, increase RFP win rate by more than 20%, and support up to 350 responses annually, while also reducing repetitive follow-up across teams.

Jumio

Mythili Gopi

Manager, Bid Management Team