Case Study: Payscale reduces RFP turnaround time by 25% with Responsive

How Payscale reduced RFP response time by 25% after a content refresh

Payscale, a compensation technology provider based in Seattle, was using Responsive to manage RFPs and security questionnaire responses, but acquisitions and new products had filled the Content Library with outdated and untagged material. As usage dropped, response work became slow, disorganized, and unreliable.

Payscale brought in Nick Demarco to clean up the library, standardize content, and improve the response process with Responsive. After a content refresh that removed 4,000+ outdated Q&A pairs and added 1,800+ validated Q&A pairs, Payscale reduced RFP and questionnaire turnaround time by 25% and increased the number of questionnaires answered by 50%.

PayScale

Nick Demarco

Sr. RFP Content Writer