Case Study: OwnBackup achieves faster, more accurate security-questionnaire and RFP responses with Responsive

How OwnBackup Simplified Security Questionnaires with RFPIO

OwnBackup, a Salesforce backup and recovery SaaS, was overwhelmed by the growing volume of RFPs and security questionnaires that created a bottleneck for its small pre-sales team. To automate and scale responses, Lihod Rachmilevitch evaluated RFP tools and chose Responsive for its advanced technology, integrations, and project-management capabilities.

Responsive deployed its AI-powered Answer Library, streamlined upload process, guest-assignment workflow and Salesforce integration to centralize and automate responses. The result: turnaround time dropped from roughly three weeks to under one week, answers became more accurate and consistent, visibility into response times and contributor metrics improved, and security risk was reduced — all supported by Responsive’s fast, collaborative customer support.

OwnBackup

Lihod Rachmilevitch

Vice President of PreSales and Customer Support