Case Study: Netsmart achieves 10X faster responses with Responsive AI

How Netsmart accelerates response time 10X with Responsive AI

Netsmart, a healthcare software and IT provider based in Overland Park, KS, was struggling with fragmented response processes, outdated library content, and growing request complexity as its proposal workload increased. The company used Responsive to centralize content and improve how teams handled RFPs and other external information requests.

By re-implementing Responsive and using Responsive AI Assistant, Netsmart created a single source of truth, connected Salesforce, and sped up answer generation from about five minutes to 30 seconds on average. The company also reported 67% more proposals submitted within 10 months, 540% user adoption growth, and a 10X faster response time, with Andrew Mersman saying the team could save more than 3,000 hours per year.

Netsmart

Andrew Mersman

Senior Director of Solution Consulting