Case Study: Thrive Early Learning Centre achieves real-time CX improvement across centres with Resonate CX

Thrive Early Learning Centre scales CX across 3x more centres with Resonate Solutions

Thrive Early Learning Centre, a fast-growing Australian childcare provider, faced the challenge of scaling its quality care while maintaining consistent customer experience (CX) across its network of centres. With only quarterly feedback cycles, they lacked real-time visibility and an early warning system for enrolment dips. They partnered with Resonate Solutions and implemented its Resonate CX platform to gain always-on feedback and performance insights.

By deploying the Resonate CX platform, Thrive replaced its quarterly feedback cycles with real-time data, enabling leadership to review live information daily. The solution led to weekly benchmarking across three times more centres, improved staff engagement through recognition, and maintained high occupancy rates. Resonate CX helped make customer and employee satisfaction scores leading indicators for the business, directly linking improved feedback to stable enrolment and even inspiring a new innovative program that generated enrolment interest.

Thrive Early Learning Centre