Case Study: Mayfield achieves +81 NPS across 45 childcare centres with Resonate CX

Mayfield achieves +81 NPS across 45 childcare centres with Resonate Solutions

The customer, Mayfield, an Australian early learning provider, faced the challenge of gaining a structured, network-wide view of family feedback across its 45 childcare centres. Without a standardized system, it was difficult to spot emerging issues early and build a consistent parent experience. They partnered with vendor Resonate Solutions and implemented its Resonate CX platform to capture real-time feedback.

Using the Resonate CX solution, Mayfield established a system for live NPS and written feedback, providing clear visibility across all centres. This enabled timely action on concerns and helped scale best practices. The results were a world-class Family Net Promoter Score of +81, with 96% of centres meeting or exceeding national quality standards. Resonate Solutions helped Mayfield achieve a 4.5% occupancy growth and an increase in the average days of care per family.

Mayfield