Case Study: Clark Rubber achieves 1,900+ new 4.7-star Google reviews with Resonate CX

Clark Rubber generates 1,900+ new reviews averaging 4.7 with Resonate Solutions

The customer, Clark Rubber, is a major Australian specialty retailer. They faced challenges with generating online reviews and lacked a unified, real-time system for customer feedback, which limited their ability to coach store teams and improve performance effectively. They partnered with vendor Resonate Solutions, implementing its Resonate CX platform, specifically the Google Business Review Amplifier service.

Resonate Solutions' solution provided Clark Rubber with a single live view of customer feedback, enabling managers to coach teams based on real data. The results were significant, generating over 1,900 new Google reviews with an average rating of 4.7 and achieving a 60% feedback response rate in the first month. Resonate Solutions helped transform in-store experiences into public proof and gave managers the visibility needed to drive customer-led growth.

Clark Rubber