Case Study: Busy Bees New Zealand achieves world-class NPS at scale with Resonate CX

Busy Bees New Zealand sustains world-class NPS across 100+ centres with Resonate Solutions

Busy Bees New Zealand, one of the country's largest early-childhood networks, faced the challenge of scaling its operations while maintaining a high standard of customer experience. Without structured data, it was difficult to spot issues early through parent stories alone. They partnered with Resonate Solutions to gain better visibility into family sentiment.

Resonate CX implemented a multi-touch listening program with 30, 60, and 90-day feedback surveys plus ongoing touchpoints across all centres. This solution provided real-time, actionable insights that enabled early intervention and the development of a living CX program called "The Busy Bees Way." As a result, Resonate Solutions helped Busy Bees New Zealand sustain a world-class Net Promoter Score across its entire network of over 100 centres, turning parent feedback into a core part of its culture and preventing customer churn.

Busy Bees New Zealand