Case Study: JetBlue protects 42 million customers and cuts pilferage by 30% with Resolver

How JetBlue Uses Resolver to Protect 42 Million Customers Worldwide

JetBlue, New York’s Hometown Airline that serves more than 42 million customers annually, relied on its Blue Watch 24/7 security command center to coordinate safety across locations but lacked a solid foundation for data intake and retention. Investigations Manager Michael Ryan needed full visibility into incidents and trends to move the program from reactive to proactive, but information silos and inconsistent reporting limited the team’s ability to anticipate and allocate resources effectively.

By implementing Resolver’s configurable software, JetBlue consolidated data from crew reports, emails, calls and other sources into dashboards and baselines used for quarterly reporting and trend analysis. The platform now logs roughly 11,000–12,000 incidents a year, enabled smarter deployment of resources and hiring at Blue Watch, and helped reduce pilferage by up to 30% (about 10% in the last three years), while improving onboarding and overall investigative effectiveness.

JetBlue

Michael Ryan

Investigations Manager