Case Study: Wedgwood the Restaurant achieves 45% online bookings and major admin time savings with ResDiary

Wedgwood the Restaurant - Customer Case Study

Wedgwood the Restaurant, a high-end Edinburgh venue co-owned by Lisa and Paul, struggled with a manual booking process—paper diaries and a simple online system—that left staff spending up to 90 minutes a day (over 45 hours a month) on reservations. General Manager Jasmine introduced them to ResDiary, and the team moved from anxiety about losing a physical diary and overwhelming clerical work to considering a digital solution.

ResDiary implemented its online reservation system with remote diary access, guest notes and back-of-house reporting, allowing Lisa to manage bookings from anywhere. The switch drove measurable improvements—45% of Wedgwood’s reservations are now online, clerical duties have fallen significantly, and the owners gained better business insight and work–life balance.

Wedgwood the Restaurant

Lisa

Owner