Case Study: The Vincent Café & Cocktail Bar achieves reliable bookings, faster support and lower fees with ResDiary

The Vincent Café and Cocktail Bar - Customer Case Study

The Vincent Café and Cocktail Bar, a trendy Liverpool venue managed by Jill Massey, was struggling with reservations after using Bookatable: the system frequently failed (causing double bookings and lost deposit records), support was unresponsive, and costs were high. Seeking a solution she trusted, Jill chose the ResDiary reservation system to replace Bookatable.

ResDiary implemented a tailored onboarding, training and support package that migrated bookings and trained staff, delivering a reliable, easy-to-use diary and a responsive support team. The Vincent Café and Cocktail Bar saw immediate operational improvements—double bookings stopped, staff adopted the system quickly—and measurable benefits include ResDiary’s average support response time of under three hours, a market movement of 100 UK venues switching from Bookatable in 2016, and a capped top monthly fee of £225 (versus potential thousands with Bookatable), with no commission on bookings.

The Vincent Café and Cocktail Bar

Jill Massey

General Manager