Case Study: The Hand and Flowers achieves smoother, faster bookings with ResDiary

The Hand and Flowers - Customer Case Study

The Hand and Flowers, a two-Michelin-star pub in Marlow owned by Tom Kerridge with 11 rooms onsite, needed a smooth, branded booking process for both tables and rooms. Head of sales and marketing Josh Parry prioritized a customer-facing reservation experience and chose ResDiary’s reservation system to simplify the guest journey.

ResDiary worked closely with the Hand and Flowers to migrate future bookings, train staff, and customize the booking flow, making the changeover straightforward. The ResDiary system now completes reservations in a couple of minutes, lets guests confirm or cancel by email, reduces the number of phone calls, streamlines internal processes, and is supported by ongoing ResDiary customer service and product development.

The Hand and Flowers

Josh Parry