Case Study: The Hand and Flowers streamlines bookings and improves guest experience with ResDiary

The Hand and Flowers completes reservations in a couple of minutes with ResDiary

The Hand and Flowers, a two Michelin-starred pub in Marlow, England, sought a new reservation system to create a smoother and more efficient booking process for both its tables and onsite rooms. Their main challenge was to simplify the guest journey. The team, led by group reservations and sales manager Yasmin De Keyser, selected the ResDiary booking software after finding it consistently strived to improve the experience for the guest.

Working closely with the ResDiary hospitality consultant team, the implementation process was incredibly easy. The solution provided a much cleaner and smoother internal booking process for staff and a fast, self-service experience for guests. This resulted in a measurable reduction in confirmation phone calls, as guests could now confirm or cancel via email. The team at The Hand and Flowers highly recommends ResDiary for its excellent support and continuous software development.

The Hand and Flowers