Case Study: Steamers Bar and Grill attracts more diners with ResDiary

Steamers Bar and Grill has used ResDiary for 4 years to manage bookings and boost repeat diners

Steamers Bar and Grill, a chic venue overlooking City Beach and the Wollongong Lighthouse, wanted a better way to manage bookings, event traffic, and customer communication as it hosted live music, group events, and special celebrations. The venue had been using ResDiary since opening and relied on it to handle reservations, notes from customers, and staff communications.

ResDiary provided the restaurant management and booking system that Steamers Bar and Grill used to streamline diary management, capture guest preferences and dietary requirements, identify VIPs, and run customer lists and reports for targeted marketing. The venue said most bookings come through ResDiary, support has been prompt and helpful, and the commission-free system has helped it manage busy periods and large seasonal booking volumes more efficiently.

Steamers Bar and Grill