Case Study: Madam Woo reduces no-shows with ResDiary

Madam Woo cuts no-shows with ResDiary after 2 years of credit card deposits

Madam Woo, a Malaysian restaurant in Queenstown and Hamilton, New Zealand, faced a significant challenge with no-shows, particularly from tourists. To manage this issue and their floor plan, they used the ResDiary reservation management system.

By implementing ResDiary's credit card deposit feature for all bookings, Madam Woo dramatically reduced no-shows. This solution from ResDiary also improved customer communication and helped the restaurant utilize its floor space to its full potential, leading to a notable positive impact on their business.

Madam Woo