Case Study: The DRG transforms booking management and scales growth with ResDiary

How The DRG transformed its booking management to scale up

The DRG is a family-owned restaurant group with over 20 venues across Scotland and Newcastle, including Café Andaluz. As the business expanded, it needed to move from paper diaries to a centralised restaurant booking system that could manage reservations across multiple sites, give head office visibility, and help the team handle growing demand more efficiently. ResDiary provided the booking management platform the group needed.

With ResDiary, The DRG centralised bookings for all its restaurants, increased online reservations to around 50% of total bookings, and made it easier to scale as new sites opened. ResDiary also helped The DRG save time with automated deposit links, reduce no-shows, manage event enquiries in one place, and cross-sell customers into other restaurants when a venue was full, supporting stronger revenue growth and smoother operations.

The DRG

Kathryn Knox

Head of People Development