Case Study: Wynyard Pavilion boosts bookings and guest engagement with ResDiary

How ResDiary helps Wynyard Pavilion grow

Wynyard Pavilion, a large waterfront destination venue in Auckland, needed a booking system that could handle walk-ins, huge group reservations, and a busy mix of dining, bar, and event traffic. The team turned to ResDiary to create a smoother first point of contact for guests and to better manage the demands of a high-capacity venue.

ResDiary provided an online reservation system with booking widgets, guest feedback tools, online vouchers, Connect integration, and support for large event enquiries. According to Wynyard Pavilion, ResDiary improved team efficiency, helped boost revenue from event enquiries, and supported marketing efforts through targeted guest communication; during lockdown, the venue sold about 300 vouchers at $50 each.

Wynyard Pavilion

Damien McDowell

Wynyard Pavilion