Case Study: Bracu’s Restaurant streamlines bookings and reduces no-shows with ResDiary

How ResDiary Helps Bracu Estate Manage Their Business

Bracu’s Restaurant at Bracu Estate in New Zealand needed a booking system that could handle a multi-faceted hospitality business, including restaurant reservations, private dining, events, and other guest experiences. They were moving from NowBookIt and wanted a platform that integrated better with their operations, especially for managing bookings, customer information, and service flow.

ResDiary provided an online reservation and table management system that brought all bookings into one place, supported notes for dietary requirements and special requests, enabled table moves and close-outs, and added marketing, promotions, and voucher sales. Bracu’s Restaurant reported smoother service, fewer no-shows from taking credit card details for large groups, and useful revenue from voucher sales during lockdown and Christmas; they also praised ResDiary’s support and said the switch was seamless.

Bracu’s Restaurant

Cassidy Newbold

Manager