Case Study: Brisbane and Sunshine Coast restaurants achieve easier, commission-free bookings with ResDiary

From TheFork to ResDiary - Easier, More Features, Commission-Free

Brisbane and Sunshine Coast-based Italian restaurants il Vento and il Verde were using TheFork after first managing bookings with paper diaries, but the team found the system frustrating and costly due to monthly commission charges and limited booking flexibility. The restaurants needed a simpler, more intuitive reservation system that would reduce admin and help them manage busy service periods more effectively.

ResDiary provided a smooth switch from TheFork, with excellent training and support to keep the restaurants open without interruption. Brisbane and Sunshine Coast said ResDiary is easier to use, with helpful features like viewing lunch and dinner on one page and quickly closing out tables or times when needed, and the restaurants are planning to use ResDiary’s W8List™ and Deposits functions to maximise capacity over the Christmas rush.